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Information For Decision Making Quiz 10 (25 MCQs)

Quiz Instructions:

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1. Companies must measure customer satisfaction _____
2. _____ describes when decision makers try to create meaning out of random events.
3. Strategy in which a person goes with their first reaction
4. When a manager asks subordinates for info-but still makes the decision alone, this is what type of decision making?
5. Process in which an individual creates personal experience by selecting, organizing and interpreting information available to him or her
6. What does a customer try to achieve by asking "what problem am I trying to solve? "
7. Which of the following questions measures a person's activity?
8. _____ involves managing work schedules to achieve maximum productivity.
9. Managers need to make decisions at the right
10. Which is a need?
11. Which of the following is characteristic of well-structured problems?
12. _____ describes when decision makers fixate on initial information-such as first impressions, ideas, prices, and estimates-and then fail to adequately adjust for subsequent information.
13. _____ is the tendency for decision makers to falsely believe that they would have accurately predicted the outcome of an event once that outcome is actually known ( I knew it all along).
14. Intuitive, automatic, emotional
15. When reading a magazine, Lisa pays attention to some ads but ignores the others. Which of the following types of selective perception is this an example of?
16. The process of making a choice or solving a problem.
17. When a manager assigns a problem to several people with different backgrounds is using
18. Which term is used to identify the tasks to be done, employees assigned to the work, and the time frame for completion of each task?
19. Brushing your teeth is an example of a/an _____ decision
20. The process by which managers identify and resolve problems and capitalize on opportunities is referred to as _____
21. The owner of Paul's Diner solved the problem of customers experiencing long waits to be seated using which method?
22. A trend can be illustrated easily by using a
23. Which of the following is NOT determined by the personality of a customer?
24. A _____ model is used when making decisions between two alternatives
25. Considering alternatives means
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